Privacy Policy

1. Information We Collect

GoPackIA may collect the following information:

• Registration and account data, such as name, email address, company or travel agency.
• Platform usage information, including interactions, pages visited and settings configured.
• Information submitted via contact or support forms.
• Basic technical data such as browser, device, approximate IP address and cookies necessary for the service to function.

2. Use of Information

The information collected is used exclusively to:

• Provide access and operation of the platform.
• Improve the user experience.
• Manage accounts and contracted features.
• Provide technical support.
• Detect fraudulent activities or misuse.
• Improve the stability, security and performance of GoPackIA.

3. Data Sharing

GoPackIA does not share personal data with third parties, except in the following cases:

• When strictly necessary for the technical operation of the platform (e.g., hosting, infrastructure or payment processing services).
• When there is a legal obligation or requirement by competent authorities.
• To prevent fraud, abuse or illegal activities within the platform.

In all cases, we strive to minimize access to information and maintain adequate security measures.

4. Cookie Policy

GoPackIA uses cookies and similar technologies solely to:

• Maintain active sessions.
• Remember user preferences.
• Improve platform performance and functionality.
• Obtain general usage and performance metrics.

Users can configure or disable cookies from their browser, although some features may be affected.

5. Information Security

We apply reasonable technical and organizational measures to protect information against unauthorized access, loss, alteration or improper disclosure. However, no digital system is completely secure, so we cannot guarantee absolute security.

6. Data Retention

Data will be retained only for as long as necessary to provide the service, comply with legal obligations or resolve account-related incidents. Users may request deletion of their account and associated data when appropriate.

7. User Rights

Users may request:

• Access to their data.
• Correction of incorrect information.
• Deletion of personal information.
• Restriction of data processing when applicable.

Requests may be submitted through GoPackIA's official contact channels.

8. Third-Party Services

The platform may use third-party technology services to operate correctly, including web hosting, analytics, authentication or payments. These providers will only process information when strictly necessary to provide the service.

9. Minors

GoPackIA is not directed at minors and does not intentionally collect information from persons under 18 years of age.

10. Changes to This Policy

GoPackIA may update this Privacy Policy occasionally to reflect improvements, legal changes or new features. Continued use of the platform implies acceptance of such modifications.

11. Contact

For inquiries related to privacy or data protection, you may contact us through GoPackIA's official contact channels.